Last Updated: 2024-10-20
Refund Policy for Pre-order
All pre-order payments and orders that have not shipped are eligible for a refund. Email support@hyperrenergy.com with your order number and “REFUND” in the email header. If the order is a pre-order or has not shipped out, your refund will be processed. If the order has shipped out of our facilities, the 30-day Product Return Policy will apply.
30-Day Product Return Policy
Hyperr Energy will accept returns within 30 days from purchase in the original box only. In order to return the product, email support@hyperrenergy.com. Hyperr Energy does not accept returns of units that have been opened, installed, or used.
To receive a refund for an unused unit, the customer must contact Hyperr Energy and send the charger to our facilities at their expense. A restocking fee of 10% of the original purchase price will be applied to products that are returned within the 30-day return policy. The refund will be the MSRP of the charging station minus the 10% Restocking fee. The refund will be processed after the unit has been received and inspected. The refund process may take up to 2 weeks to finalize after receiving the unit.
The Return policy only applies to Level 2 EV Chargers. Accessories and merchandise are non-returnable and non-refundable.
Warranty and Product Replacement Policy
Warranty Terms and Conditions
Hyperr Energy EV Charger products come with either a 2 year, or 5-year manufacturer’s warranty. This warranty is extended by Hyperr Energy to original purchasers of Hyperr Energy Inc. EV Charging Stations. Hyperr Energy warrants that this product is free from defects in materials years and free from defects in workmanship for the period specified in the warranty from the date of purchase. If during the Warranty Period, under normal operating conditions, your charging station becomes defective, Hyperr Energy will, upon written notice of the defect that occurred during the Warranty Period, replace the charging station until the defect is resolved.
No agent, employee, or representative of Hyperr Energy has any authority to affirm, represent, or warrant anything concerning Hyperr Energy Inc. EV Charging Stations except for the affirmation and representation that are specifically included within this warranty. This warranty will not apply if the product has been misused, abused, or altered. The warranty does not cover cosmetic damage such as scratches, dents, or normal aging. The warranty does not cover damage as a result of an extreme power surge, extreme electromagnetic field, or any acts of nature. This warranty will not apply if the product is used with any third-party extension cords or electrical adapters. The waterproof rating of the enclosure cannot be guaranteed if the charger is mounted upside down. The warranty will apply only if the product is defective. Hyperr Energy does not Warrant that any software services for Wi-Fi-connected Smart Units will be error-free or operate without interruption.
The warranty for the charging cable is 1 year. Cables that are damaged after this period are eligible for repair services for a fee. The warranty for the cable does not include normal tear and wear. This warranty does not cover plugs exposed to snow or water for an extended time. The warranty for the cable does not include cables that have been run over, pulled, or otherwise damaged by the vehicle. Hyperr Energy shall make the final determination as to whether the Charging Station or the Charging Output Cable causes the fault.
The warranty claimant must produce the original purchase invoice, including the date of purchase. For all products that are under warranty, Hyperr Energy will issue a replacement unit. The Warranty covers the total cost of the replacement charging station, including shipping and handling for both the replacement unit and the return shipping for the defective unit. The cumulative liability of Hyperr Energy for warranty claims will not exceed the original price of the charging station. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.
Hyperr Energy assumes no liability for any dismantling, removal, installation, re-installation, or labor costs or any consequential damages associated with this warranty. Hyperr Energy is not responsible or liable for any costs associated with faulty installations. Hyperr Energy shall make the final decision, in fairness to all concerned, as to the legitimacy of any such claim on this warranty.
Replacement units will only be shipped in Canada, Mexico, and the contiguous United States. For shipping replacements to another country or Hawaii, Alaska, and Puerto Rico, the shipping fees will be paid by the customer.
Upon discovering any defective EV Chargers, please contact our Technical Support Department for further instructions on how to replace the defective unit or submit a support ticket at support@hyperrenergy.com
Claim Warranty Service
To Obtain Warranty Service
Send an email to our technical support team, support@hyperrenergy.com, with the information listed below.
Ensure the following information is on the ticket before submitting:
- Email Address
- Full Name
- Charger Type
- Charger Model Number
- Charger Plug Type
- Serial Number
- Customer Phone Number
- Customer Shipping Address
Write a detailed description of the problems you are experiencing with the charging station. Include photos or videos to help us determine the cause of the problem.
The warranty claimant must produce the original purchase invoice, including the date of purchase, from Hyperr Energy or an authorized reseller. Only the original purchaser of the charging station is eligible to receive warranty services.
If Hyperr Energy determines that the unit is defective, the defect is covered under the Warranty, and the Warranty for the charging station is still in effect, a replacement charger will be provided.
Hyperr Energy will provide a return shipping label for you to ship the defective unit back to our facilities. The defective charging station must be returned in its original shipping box or in another shipping container designed to prevent damage to the charging station. Hyperr Energy will verify and inspect the returned unit.
After the defective unit has been received, a replacement charger of the same model number will be sent to your shipping address. Hyperr Energy will cover shipping expenses for the replacement unit. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.
Alternatively, a replacement unit can be purchased before shipping back the defective unit. The replacement unit must be purchased from the Hyperr Energy Web Store and must be the equivalent of the defective unit. The customer will pay the MSRP and Shipping costs of the Replacement Charger and ship the defective unit back to Hyperr Energy facilities. After the defective unit is received, the cost of the replacement and shipping will be fully refunded to the customer. It is the responsibility of the customer to purchase the equivalent unit. If the defective unit is over 60 days old, the refund will be for the equivalent of a refurbished unit. Hyperr Energy will not refund the difference for new units or upgrades.
One replacement policy
Hyperr Energy will not provide multiple replacements to fix a recurring error. If the replacement charger incurs the same error as the original that was replaced, Hyperr Energy will provide a shipping label for the second unit and issue a refund once the unit is received at our facilities. Hyperr Energy agents will make the final determination whether the error is recurring or separate from the original error.
Hyperr Energy Post Warranty Service
United Chargers offers customers Post Warranty Service. If the charger malfunctions after the Warranty has expired or is invalid, United Chargers will provide maintenance and repair for the following fees:
Hyper Eco 40/48A
$350
Hyperr Eco 80A
J1772 $350/ NACS $400
These Fees do not include shipping & customs expenses. The customer is responsible for shipping and customs including all fees and documents. A pre-paid shipping label for the return of the unit must be included in the box or with the shipping documents. After payment, the customer will be provided with a Return Authorization document which must be included with the shipment documents.
The Post Warranty Service includes the installation of a new Circuit Board and complete station testing. Any additional repairs required for the full function of the charger will be at an additional cost. Hyperr Energy will advise the customer, and an additional fee will be added. The repaired Charging Station will have a 1-year warranty.
As an alternative to the Post Warranty Service, the customer may purchase a Refurbished unit at a 20% discount. The customer will be responsible for the disposal of the malfunctioning unit. The Refurbished unit will have free shipping and has our standard 2 year warranty vs the 1 year Warranty for the repaired unit.
Fill out the Technical Support form. A dedicated Hyperr Energy technical support agent will determine your options and guide you through the process.